Terms & Conditions

ORDERING WITH DESIGNB

Confirmation:

 Once we receive your order, you will then be emailed an order confirmation. We reserve the right to not deliver any item(s) in the event that stock levels are incorrect at the time of receiving the order. In the event that we are unable to fulfil your order, we will inform you and the same will be cancelled.

Age Restrictions:

Parental or guardian consent is required for customers under the age of 18. The name and telephone number of the person giving consent shall be entered in the message box at checkout.

PAYMENT TYPES

Credit/Debit Cards:

We accept payment via both debit and credit cards. When paying by card you will be asked for the card number, its period of validity and the CVC code. We use a security standard called 3D-Secure, developed by VISA and MasterCard. All information is encrypted using SSL encryption, which prevents unauthorised access to card details. We do not store card numbers after the transaction has been completed.

Paypal:

PayPal allows secure payment from your bank account, credit card or PayPal account.

Prices:

All displayed prices include UK VAT of 20%. DesignB retains the right to change prices at any time.

Local taxes:

Please note that local import charges (customs duty and sales tax) can occur depending on your region and local customs duties. These charges are at your own expense.

Right to Return:

Purchases can be returned for a refund within 28 days of receipt of goods. You have the right to open the package to check your item(s), but products must be returned unused, unwashed and with full packaging. Items with strong smells of perfume/aftershave will not be refunded. You will be refunded for the value of the item(s), including the outgoing shipping, providing these conditions are met. Return shipping costs will not be refunded.

Please note that you are responsible for the item(s) until it reaches us and so please make sure to send your package with a traceable service so it can be easily located.

Please remember to write RETURN AND REPAIRS on the outside of the package to ensure a swift transit through any customs offices it may encounter.

Warranty claims:

All DesignB products come with a 1 year warranty against faults in materials and manufacture. This warranty covers production faults, not wear and tear from regular use. If you believe you have a warranty claim, please contact our customer service team including order number, photos of the alleged fault and a brief description of your claim.

DesignB handles your personal information in the strictest confidence. We will never give any of your personal information to third parties and all information entered is encrypted under handling.